Effective Date: 11/4/2024
At Cookstone (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure it is protected. By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information in various ways when you interact with our website. The types of information we may collect include:
- Personal Information: Name, email address, phone number, shipping and billing addresses, and payment information.
- Order Details: Information related to your purchases, including product selections, customizations, and transaction details.
- Technical Data: IP address, browser type, operating system, and browsing behavior on our website.
- Cookies and Tracking Technologies: Information gathered through cookies, web beacons, and other tracking technologies to enhance your experience on our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To fulfill your orders, including shipping, handling, and customer support.
- Customer Communication: To communicate with you about your orders, respond to inquiries, and provide customer support.
- Marketing and Promotions: To send promotional offers, newsletters, or other marketing communications, if you have opted in.
- Improvement of Services: To analyze website usage and improve our website, products, and services.
- Legal Compliance: To comply with legal obligations, prevent fraud, and protect our legal rights.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies who assist in payment processing, order fulfillment, shipping, and website analytics.
- Legal Requirements: Government authorities or legal entities if required to comply with the law, enforce our policies, or protect our rights, property, or safety.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses secure technologies, including firewalls and encryption, to safeguard your data. However, no method of data transmission over the internet or storage is completely secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content. Cookies are small files stored on your device that allow us to recognize your browser and remember certain information. You can manage your cookie preferences through your browser settings; however, disabling cookies may limit certain features of our website.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access and Correction: Request access to or correction of your personal data.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Opt-Out of Marketing: Opt-out of marketing communications by following the unsubscribe link in our emails or contacting us directly.
- Cookie Preferences: Control cookie usage through your browser settings.
7. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will promptly delete it.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will post the updated policy on this page with a revised “Effective Date.” Your continued use of our website following any changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Email: info@cookstone.me |Phone: +971 54 599 6691 | Address: Abu Dhabi, United Arab Emirates