TERMS AND CONDITIONS

Welcome to Cookstone Middle East. These terms and conditions outline the rules and regulations for the use of our website, located at www.cookstone.me. By accessing this website, we assume you accept these terms and conditions. Do not continue to us if you do not agree to all of the terms and conditions stated on this page.

General Information

These terms apply to all visitors, users, and others who access or use the website.

Orders and Payments

• All prices are displayed in AED and are subject to change without prior notice.
• Payment must be made in full at the time of order through the available payment methods.
• Once payment is received, you will receive a confirmation email with the order details.
• We reserve the right to refuse any order you place with us or limit quantities.

Shipping and Delivery

• We offer free delivery for all orders within the United Arab Emirates.
• For shipments to Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman, corresponding delivery rates will apply.
• Shipping times and costs will vary depending on your location and the shipping method chosen.
• We aim to dispatch all orders within 1 business day/s, but we do not guarantee delivery dates.
• Customers are responsible for providing accurate delivery information.
• We are not responsible for delays or losses due to incorrect information.

Product Descriptions and Availability

• We attempt to be as accurate as possible with product descriptions, but we do not warrant that descriptions, images, or other content is entirely error-free or up to date.
• All products are subject to availability. If an item is out of stock after your order is placed, we will inform you and offer a refund or alternative.

Intellectual Property

• The content on this website, including text, graphics, logos, and images, is the intellectual property of Cookstone Middle East or its licensors.
• You may not reproduce, distribute, or commercially exploit the website’s content without written consent.

Limitation of Liability/Disclaimer of Warranties

• We prioritize the security of our website and your personal information. The website is protected by a firewall and includes additional security measures to prevent unauthorized access and ensure a safe browsing and purchasing experience.
• Please be aware that we use a third-party payment gateway for all transaction processing. While we take necessary steps to ensure the website’s security, the payment gateway and related security protocols are managed and provided by the third party. As such, we are not responsible for any security breaches or issues that may occur during payment processing through the third-party provider. We only partner with reputable payment processors who adhere to industry-standard security practices to protect your sensitive financial information.

Privacy Policy

Your privacy is important to us. Please review our [Privacy Policy] for information on how we collect, use, and protect your personal data.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of United Arab of Emirates.

Changes to Terms

• We reserve the right to update, modify, or replace these terms and conditions at anytime, at our sole discretion, without prior notice. It is your responsibility to review these terms periodically for changes.
• Your continued use of the website or services after any modifications constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with the revised terms, you must discontinue using our website and services immediately.

Privacy Policy

Introduction At Cookstone Middle East, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or make a purchase. Information We Collect We may collect personal information from you when you interact with our website, such as when you:

• Make a purchase or place an order
• Subscribe to our newsletter
• Fill out a contact form or request customer support
• Engage with us on social media platforms
• The types of personal data we collect may include your name, email address, phone number, shipping address, billing details, and any other information you provide.

How We Use Your Information We use your personal data for the following purposes: To process and fulfill your orders

• To communicate with you regarding your order or inquiries
• To send promotional emails and newsletters (if you’ve opted in)
• To improve our website and customer service
• To comply with legal obligations and protect our legal rights

Sharing Your Information

• We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
• Third-party service providers (such as payment processors and shipping companies) to facilitate transactions Legal authorities or organizations if required by law

Data Security

• We take reasonable precautions to ensure your personal information is protected.
• However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

Cookies

We use cookies to enhance your browsing experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s systems to recognize your browser and capture certain information. You can choose to disable cookies through your browser settings, but please note that doing so may limit some functionality of our website.

Your Rights

You have the right to:

• Access and request a copy of the personal data we hold about you
• Request that we correct any inaccurate or incomplete information
• Request that we delete your personal data, subject to legal obligations

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

• Email: info@cookstone.me
• Phone: +971 54 599 6691
• Address: Abu Dhabi, United Arab Emirates

Return Policy

We want you to be fully satisfied with your purchase from Cookstone Middle East. If for any reason you are not happy with your order, you may return eligible items under the following conditions:

Eligibility for Returns

• Items must be returned within 14 days from the date of delivery.
• Items must be unused, unopened, and in the same condition in which they were received, with all original packaging and labels attached.
• Any item that is damaged or broken after delivery will not be eligible for return.
• We do not cover minor differences of the product from images posted on store and/or social media due to differences in screen/color resolutions of different devices, exposure to corrosive liquids/chemicals, failure to follow aftercare instructions, abuse, negligence, accident.

 Return Process

• To initiate a return, please contact our customer service at info@cookstone.me with your order number and reason for return.
• Once your return request is approved, we will provide you with the return shipping address and any necessary return instructions.
• Customers are responsible for the cost of return shipping unless the product was damaged, defective, or incorrect upon delivery.
• Please ensure that the return is securely packaged to avoid damage during transit.
• We are not responsible for returned items lost or damaged in transit.

Refunds

• Once we receive and inspect your returned item(s), we will notify you by email of the approval or rejection of your refund.
• Approved refunds will be processed within 14- 20 business days and will be applied to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error (e.g. incorrect or defective item).
• If the return is due to a damaged or defective item, please provide photographic evidence when submitting your return request.

Exchanges

• We offer exchanges only for defective or damaged items. If you need to exchange an item for the same product, please contact us at info@cookstone.me.
• If the item you wish to exchange is out of stock, we will offer you a refund or the option to choose another product of equivalent value.

Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account or credit card statement, as it may take some time for the refund to officially post.
• If the refund is not visible after a reasonable time, please contact your credit card company or bank as processing times may vary.
• If you have done this and still have not received your refund, please contact us at info@cookstone.me.
• Our Customer Service team will attend to your request within 1-2 business days and provide the relevant details and return address if necessary. Do not attempt to return the item prior to contacting us.